Privacy Policy

Last Updated:

Introduction

Wrozelonkhim (ABN: 40 677 386 800) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website, services, and business operations.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or legal requirements.

Information We Collect

We may collect and hold the following types of personal information:

Personal Identification Information

Full name and title
Email address
Telephone number
Residential or business address
Any other information you voluntarily provide through our contact forms or communications

Technical Information

IP address and browser type
Device information and operating system
Pages visited on our website and time spent on each page
Referral source and navigation patterns
Cookies and similar tracking technologies

Transaction Information

Details of services you have enquired about or purchased
Payment information processed through secure third-party payment providers
Communication records relating to your transactions with us

How We Collect Information

We collect personal information through various means, including:

When you submit enquiries through our website contact form
When you communicate with us via email, telephone, or in person
When you request a consultation or use our design services
When you subscribe to our newsletter or marketing communications
Through cookies and analytics tools when you browse our website
From third parties such as business partners or referral sources, where permitted by law

We will only collect sensitive information with your explicit consent and where it is reasonably necessary for our functions or activities.

Purpose of Collection

We collect and use your personal information for the following purposes:

To respond to your enquiries and provide customer service
To deliver our relaxation zone design and styling services
To process transactions and send related information
To communicate with you about your projects, orders, and account
To send promotional materials and newsletters (with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and resolve disputes
To protect the rights, property, and safety of our business and customers

Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist in operating our business
Third-party suppliers involved in fulfilling your orders or services
Payment processors for secure transaction handling
Professional advisers including lawyers, accountants, and auditors
Government agencies and law enforcement where required by law
Other parties where you have provided your consent

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cross-Border Disclosure

We primarily store and process personal information within Australia. In some circumstances, we may disclose personal information to overseas recipients, including cloud service providers. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy regime.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

Secure socket layer (SSL) encryption for data transmission
Secure storage systems with restricted access controls
Regular security assessments and updates
Staff training on privacy and data protection obligations
Secure disposal of personal information when no longer required

While we implement these security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your personal information.

Access and Correction

Under the Australian Privacy Principles, you have the right to request access to and correction of your personal information held by us. To make such a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and may charge a reasonable fee for providing access to your information.

We may refuse access in certain circumstances permitted by law, such as where access would unreasonably impact the privacy of others, or where the information relates to legal proceedings.

Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us. We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Wrozelonkhim
Level 10, 240 Queen St, Brisbane QLD 4000
Phone: +61 7 3221 1100
Email: request@wrozelonkhim.world
ABN: 40 677 386 800